Resume- CV

                                     

                                 JUDITH E. BAL CHIARI

                                              E-mail: judithbal@hotmail.com

                                              1805 Shady Glen Dr. Apt 2184

                                              Arlington , Texas 76015

                                              Cell Phone (817) 715-8486

OBJECTIVE The opportunity to share my background experiences and the opportunity to keep growing as a professional, as well as to meet and overcome company´s goals to assure growth. Current working in Arlington Texas USA.

WORK EXPERIENCE:

YES COMMUNITIES                          April 1, 2014- Present

Bi- Lingual Sales associate

Functions:

-     Sell new, used and foreclosed inventory at prices set by Management
·      Lease rental inventory and qualified applicants
·      Evaluate potential inventory purchases for Management review
·      Review inventory for refurb needs
·      Write and place effective advertising as directed by Management
-     Receive and process applications through our lenders
·      Offer insurance on all sale transactions
·      Customer Service
·      Communicate policies and Procedures                                                                                
-      Create and ensure a safe work environment
·      Follow safety precautions and procedures
·      Assist manager in management duties: processing of work orders, process Leasing payments
·          Licensed Sales Agent for Manufactured Homes Austin TX September 2014)

MACY’S – THE PARKS MALL         March- April 2014

Sales Associate, Men’s department

ATT STADIUM – DALLAS COWBOYS

Concierge (PT Event Staffing)                                     February 2014- Present

Responsible for greeting and assisting guests throughout their designed club entrance and/ or area. Act as an Ambassador for the Cowboys proving exceptional experience to the guests

at all Stadium events and future games.

PTYBROKER.NET

Panama Real Estate Licensed Broker                         March 2009 – To Present.

Independent Self Employed Commercial Real Estate Broker for Panama. Sales, Leasing, Negotiation, documentation,  New construction Projects: Hotels, Warehouse, Land, Retail properties, Office spaces etc.
Please visit my site at http://ptybrokers.blogspot.com

COLFAX REALTY. – PANAMA                         October 2008- March 2009

                  Real Estate Sales Manager- Licensed Broker

      Participation in a Project with Claro Panama, a new Cell phone Company to locate and contract retail locations;  Presentation of alternatives, negotiation of contracts and the closing for both retail properties and antenna field land  all across Panama.

      Daily follow up on Sales requests by phone or by email.

      Worked with sales team to target secondary market properties by areas.

      Improving business approach to increase office productivity by setting up Sales Goals and establishing channels of promotions.

      Training, updates and presentation of new projects in the country.

DELL INC. – PANAMA                              August 2007- May 2008

                   Finance – LA Order Processing Management Analyst

      Backlog Reports and Finance Dept Performance: Weekly reporting with presentations, to Order Processing Managers and Finance directors of Finance and Order Processing team’s metrics compliance and performance

      Daily Audits, data collection and backlog held order reporting to the Latin American Sales teams; By pay code and Latin American Country.

       Development of appropriate controls, identify key factors and seek resolutions with Latin America Finance and sales teams, in order to seek improvement on all held orders backlogs ( Central, Caribbean, South America y Mexico)

Key Accomplishments & Awards

Year     Role / Type      Position            Description

2008    BPI Achievement        Finance Order Processing Manager
Yellow Belt for Business Process Improvement (BPI)

2007    Professional: Dell       Finance - Supervisor III         2 Dell LA Bronze Award

2007    Professional: Dell       Finance - Supervisor III         Dell LA Silver Award

2007    Professional: Dell       Finance - Supervisor III         Top Performer Award- August

2003    Professional: Dell       Inside Sales Associate             WALL OF FAME ON SERVICES AND CLOSE RATE

DELL INC. – PANAMA                        October 2006- July 2007

                   Finance – Order Processing Manager

      A Resolution Specialist: Identify key factors and seek resolutions with Finance and sales, on regards to held all orders (for Central, Caribbean, South America y Mexico) that did not complied with Logistics Shipping and delivery dates.

      Daily reporting on OP team’s performance: daily of held orders, order processed, orders released. Daily reporting on Held Revenue per segment per country,

to both the sales International Finance business units and Sales including all managers and all OP and Logistics organizational directors.

      Delivery presentations to Sales teams on Finance Policies Procedures updates, new processes, trainings.

      Weekly meeting on my team’s performance

      Bi weekly individual 1:1 performance with my team members: Setting up strategic next steps for improvement. Also trainings for personal development and career paths.

Additional Projects: Supervisor of the Ship to Target Metrics at Finance release stage.

      Process Improvement International Lead: Weekly conference meetings with the Order Processing and Finance (all pay codes) teams: US, Mexico, Argentina, Chile, Colombia and Brazil, for process improvements and performances in order  to comply with delivery time.

      Weekly conference meetings with each country Finance teams that did not comply with the company goals, to formulate changes and initiatives.

Collaborating Management Series Ship To Target and Delivery to target dates (STT/DTT) for Latin America, conference presentation and reporting on Finance weekly metrics performance.

      Generate weekly reports on Non Compliance to release time per segment/country/Pay code.

      Lead a Business Process Improvement Project as a Project Manager, for process improvements on credit cards, order processing and credit and collection transactions; weekly finance and sales teams conference meetings to work on those improvements of tools, credit and collection processes, redefining  Order Received and Order Entry stages for Latin America and Brazil.

      Yellow Belt for Business Process Improvement (BPI) Certification

DELL INC. – PANAMA                            February 2005- July 2007

Resolution Specialist and couch for the Dell Home Systems Sales and Online Sales Department

      Revision on a daily matter, team performance  and Customer Experience

      Internal and External Calibration (audits) Sessions. Coach Audits and Service Observe (phone audits)

      Weekly Resolution Specialist ( coach) team meetings to present teams´ performance  and program teams trainings

      Assisted on trainings

      Assisted with customer service escalations

      In charge of the Activities Committee and AHT (Metrics) Task Force team.

      In charge of  the department’s Communication boards

      Weekly 1x1 with meetings with manager on teams’ performance and next steps for improvements

      Brownbag meetings and Fish Presentation on process improvements.

DELL INC. – PANAMA                           August 2003- February 2005

                     DHS- Sales Representative and SOAR Rep.

Responsible for selling company’s products by phone from inbound and outbound calls; process orders, made upsells based on recommendations, overcoming objections and closing sales. Continuous education and awareness of market conditions and competitors' products and pricing.  Provided technical information to customers by kipping up-to-date knowledge of the company’s product lines and the industry. Prepared activities and forecasted reports as requested. Improvement of customer experience by establishing good internal communications with other customer service teams. Developed strong organizational and presentation skills.

http://www.dell.com/pa

WEBNET TRADING LIMITED 1 de September- March 2002
                  Internet Sales Representative

A variety of roles including: Marketing and Sales, content design and writing, information design on
HTML, writing technical online adverting

   Design  webpages for each product to be advertised and sold on the Ebay

   Launching and “follow up”  all  advertisements

   Customer technical product support and information for all products such as printer, laptops, PC’s, servers, Cartridges, routers among others.

   Order Processing with various forms of payments

   Quotation for International Freight with carriers such as UPS, DHL, FedEx).

   Oversee and follow ups on worldwide deliveries for my orders: computers, computer parts and accessories, etc.

   Inventory updates with the warehouse in Miami.

BLASSER BROTHERS INC. S.A./ Collection 2000 Cosmetics

         Marketing and Sales Manager        November 1997- May 2000

Management of the Sales and Marketing teams, driving them towards both profitability and growth. Formulating strategies to increase companys´sales. Duties included:

      Developed sales forces:  Recruiting, hiring and training sales and marketing agents

      Coaching sales people: Met daily with sales team, offering them the coaching, counseling, advice, support, motivation or information they needed in order to help them meet their sales objectives.

      Management sales department making every effort to maximize both short term and long term sales and gross profits. Weekly meetings to update current financial data, performance and inventory; Monitor each salesperson’s daily performance and compare it with that month’s objective. Assisted salesman in the selling operation process

       Maintain inventory control; Reviewed the entire inventory on a daily basis making sure each unit was available for immediate delivery as soon as possible.

      Product display and exhibitions: Used of effective displays, selection appropriate promotional displays within markets and establishing new promotions for different markets.

      Creation of tactics to improve and increase sales distribution channels

      Involve in customer follow up. Constructively handled (or supervised the handling of) all customer complaints related to my department.

      Marketing Brand Management; Product presentation, new products, introduction on the market, development and preparation of Marcom material for Florida, Caribbean, Panama and South America’s markets. Supervised and approved Advertising campaigns’ for news paper, radio magazine and T.V. on all of our market  http://www.collection2000.com

VOLUNTEER

      -Volunteer at Arlington Texas Experience Arlington Visitors Center. May 2013- December 2013.

      -Volunteer collaboration with Experience Arlington and Sports Travelers for Spanish speaker’s visitors at Hilton Hotel (some Saturdays) from Sept to December 2013.

EDUCATIONAL BACKGROUND

Kaplan University September 2013

Currently studying for Texas Real Estate license

Tourism Ambassador Institute.  August 2013

Tourism Ambassador (CTA) Certification

From The Tourism Alliance of North Texas

University of Texas at Arlington- Continuing Education

-      Project Management Fundamentals June 2013

-      Investing for beginners April 2013

Dell Inc: Trainings 2003- 2006

Effective Sales, Effective coaching, Lead manager,

Better process improvements Yellow and Green Belt

Trainings.

UNVERSITY OF LOUSVILLE: July 20 and 21 2006

Seminar on Sites created to last By Marc Kramer
from Kramer Communications

BALDWIN WALLACE COLLEGE                                   Ohio, USA

January 1987- December 1989

Bachelor’s degree in Business Administration with minor in Marketing

Vice- President of the International Student Association